chatwoot

Key Features of Chatwoot

1. Omnichannel Customer Engagement

   • Integrates with multiple communication channels such as Email, WhatsApp, Facebook, Twitter, Instagram, and more.
   • Offers a shared inbox for managing messages across all platforms.

2. Live Chat Widget

   • Customizable live chat widgets for websites, supporting multiple languages and brand-specific themes.
   • Features include emojis, file attachments, typing indicators, and offline messaging capabilities.

3. Automation and Chatbots

   • Provides automation tools for routing conversations, setting up canned responses, and triggering actions.
   • Supports chatbot integrations to handle common queries efficiently.

4. Advanced Reporting and Insights

   • Tracks conversation metrics and KPIs with customizable dashboards and filters.
   • Offers team performance reports, satisfaction surveys, and conversation health analysis.

5. Self-Hosting and Privacy Compliance

   • Open-source and supports self-hosted deployments for full data ownership.
   • Complies with GDPR, CPRA, and HIPAA regulations, ensuring secure and private data handling.

6. Agent Collaboration and Productivity Tools

   • Features like internal notes, team collaboration, and keyboard shortcuts enhance productivity.
   • Allows organizing agents into teams with role-based access controls.

7. Mobile Apps

   • Available for Android and iOS, enabling agents to manage conversations on the go.

8. Enterprise Features

   • Advanced options like SLA management, whitelabeling, audit logs, and agent capacity management for larger organizations.

9. API and Developer Support

   • Extensive APIs for custom integrations and advanced use cases.
   • Includes webhook support and integration options for CRM and analytics tools.

10. Scalability and Affordability

    • Offers both a free Community Edition and a paid Enterprise Edition, making it accessible to businesses of all sizes.

Chatwoot serves as an open-source alternative to tools like Intercom and Zendesk, providing flexibility, cost-effectiveness, and comprehensive customer engagement solutions.