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chatwoot

Chatwoot is an open-source as well as cloud-based customer engagement platform. Manage all of your customer conversation channels from one place.

Introduction

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Key Features of Chatwoot

  1. Omnichannel Customer Engagement

    • Integrates with multiple communication channels such as Email, WhatsApp, Facebook, Twitter, Instagram, and more.
    • Offers a shared inbox for managing messages across all platforms.
  2. Live Chat Widget

    • Customizable live chat widgets for websites, supporting multiple languages and brand-specific themes.
    • Features include emojis, file attachments, typing indicators, and offline messaging capabilities.
  3. Automation and Chatbots

    • Provides automation tools for routing conversations, setting up canned responses, and triggering actions.
    • Supports chatbot integrations to handle common queries efficiently.
  4. Advanced Reporting and Insights

    • Tracks conversation metrics and KPIs with customizable dashboards and filters.
    • Offers team performance reports, satisfaction surveys, and conversation health analysis.
  5. Self-Hosting and Privacy Compliance

    • Open-source and supports self-hosted deployments for full data ownership.
    • Complies with GDPR, CPRA, and HIPAA regulations, ensuring secure and private data handling.
  6. Agent Collaboration and Productivity Tools

    • Features like internal notes, team collaboration, and keyboard shortcuts enhance productivity.
    • Allows organizing agents into teams with role-based access controls.
  7. Mobile Apps

    • Available for Android and iOS, enabling agents to manage conversations on the go.
  8. Enterprise Features

    • Advanced options like SLA management, whitelabeling, audit logs, and agent capacity management for larger organizations.
  9. API and Developer Support

    • Extensive APIs for custom integrations and advanced use cases.
    • Includes webhook support and integration options for CRM and analytics tools.
  10. Scalability and Affordability

    • Offers both a free Community Edition and a paid Enterprise Edition, making it accessible to businesses of all sizes.

Chatwoot serves as an open-source alternative to tools like Intercom and Zendesk, providing flexibility, cost-effectiveness, and comprehensive customer engagement solutions.

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